Home  ›  Warranty

Warranty

At OT Serenna, we are committed to providing exceptional, handcrafted precious Damante jewelry and diamonds engineered to last a lifetime. We stand firmly behind our artisanal quality, which is why we offer a comprehensive 2 years warranty from the date you receive your order against any defects or issues resulting from the structural workmanship of the jewelry.

Scope of coverage

What is covered

  • Manufacturing defects in metals, stone settings, and structural integrity.
  • Issues directly resulting from the original crafting and workmanship of the piece.

What is excluded

Our two-year warranty is designed to protect your investment from production flaws, but it does not cover:

  • Lost or stolen items.
  • Normal wear and tear, including surface scratches, natural tarnishing, or the gradual fading of metals and gemstones over time.
  • Damage caused by improper care, including exposure to harsh chemicals, water damage, or excessive physical force.
  • Any jewelry piece that has been modified, resized, or repaired by a third party.

Important terms and conditions

By submitting a warranty claim, you acknowledge and agree to the following operational terms:

  • Mandatory quality review. If your preliminary warranty submission is accepted, you must send or bring the impacted product to us for an official quality assurance review and gemological testing.
  • Replacements. If the item is currently in stock and your warranty claim receives final approval, you will receive an identical replacement of the same item.
  • Inventory limitations. If the item is out of stock due to inventory limits or discontinuation, you will be issued OT Serenna store credit equivalent to the original purchase price.
  • Third-party services void the warranty. Leveraging an outside repair or sizing service will automatically void Damante jewelry’s warranty. We do not accept warranty claims on any pieces with post-purchase modifications.
  • Promotional exclusions. Items received as part of a gift-with-purchase, or campaign, may be excluded from our standard warranty policy.

How to submit a warranty claim

If you believe your piece has a manufacturing defect, please contact our CRM team within your 2 days return & exchange window to initiate a review:

  • Customer service phone: +965 1820012
  • Email support: help@cs.alyasra.com
  • In store: Visit your nearest OT Serenna shop with your original proof of purchase or order card.