Terms of service

Important terms and conditions

By submitting a warranty claim, you acknowledge and agree to the following operational terms:

Mandatory quality review. If your preliminary warranty submission is accepted, you must send or bring the impacted product to us for an official quality assurance review and gemological testing.
Replacements. If the item is currently in stock and your warranty claim receives final approval, you will receive an identical replacement of the same item.
Inventory limitations. If the item is out of stock due to inventory limits or discontinuation, you will be issued OT Serenna store credit equivalent to the original purchase price.
Third-party services void the warranty. Leveraging an outside repair or sizing service will automatically void Damante jewelry’s warranty. We do not accept warranty claims on any pieces with post-purchase modifications.
Promotional exclusions. Items received as part of a gift-with-purchase, or campaign, may be excluded from our standard warranty policy.

If you believe your piece has a manufacturing defect, please contact our CRM team within your 14 days return & exchange window to initiate a review:

Customer service phone: +965 1820012
Email support: help@cs.alyasra.com
In store: Visit your nearest OT Serenna shop with your original proof of purchase or order card.