FAQ

1. About Our Jewelry

What types of jewelry do you offer?

We offer a curated collection of fine jewelry, including gold-plated designs, 9K and 18K gold jewelry where specified, and diamond jewelry. Each piece is designed to bring elegance and timeless style to your everyday moments and special occasions.

What is the difference between 9K and 18K gold?

9K gold contains 37.5% pure gold, while 18K gold contains 75% pure gold. The remaining composition consists of other metals that contribute to the jewelry's strength and durability.

Note: These percentages apply to solid gold alloys, not gold-plated jewelry.

What is the difference between solid gold and gold-plated jewelry?

Solid gold jewelry is made from a gold alloy throughout, whereas gold-plated jewelry features a layer of gold applied over a base metal. Gold-plated pieces offer a gold finish and elegant appearance at a different price point from solid gold.

Are your jewelry pieces made with real gold?

Our collections include different gold types and finishes. Please refer to the individual product description to confirm whether a piece is solid gold, 9K or 18K gold-plated, or another specified finish.

How do I care for my gold-plated jewelry?

To preserve its finish, avoid contact with water, perfumes, lotions, cosmetics, household chemicals, and cleaning products. Remove your jewelry before showering, swimming, exercising, or sleeping. Clean gently with a soft, dry cloth.

Will gold-plated jewelry tarnish or fade?

Gold plating may gradually wear or change in appearance with regular use. The rate depends on the plating thickness, base metal, skin chemistry, and exposure to moisture and chemicals. Proper care can help maintain its finish for longer.

Can I wear gold-plated jewelry every day?

Yes, gold-plated jewelry can be worn regularly with appropriate care. However, removing it during activities that expose it to sweat, friction, or water can help preserve its finish.

Can gold-plated jewelry be replated?

Depending on the piece's construction and base metal, replating may be possible. We recommend contacting our customer service team to discuss the available options.

How should I store my jewelry?

Store each piece separately in a soft pouch or jewelry box, in a cool and dry place. Keeping pieces separate helps prevent scratches, tangling, and unnecessary friction.

Are your diamonds natural or lab-grown?

Our diamond collections may vary by product. Please check the individual product description for details on the diamond type and any accompanying certification.

Do your diamond jewelry pieces come with a certificate?

Certification availability depends on the individual piece and diamond specifications. Please refer to the product details or contact our customer service team for confirmation before purchasing.

How do I care for diamond jewelry?

Handle your diamond jewelry with care and avoid direct contact with harsh chemicals. Clean it gently using a soft cloth and have settings checked periodically by a qualified jeweler to ensure stones remain secure.

Can diamonds fall out of their settings?

Although diamond settings are designed to hold stones securely, everyday impacts and wear can loosen them over time. Avoid wearing jewelry during strenuous activities and have any loose settings inspected promptly.

How do I choose the correct ring size?

Please refer to our ring size guide before placing your order. For the best fit, measure your finger when your hands are at a comfortable temperature and consider the width of the ring.

How can I confirm the material of a specific product?

Each product page provides information about its materials and finish. If you need further clarification about gold purity, plating, diamond specifications, or gemstones, please contact our customer service team before purchasing.

Can I return or exchange jewelry?

Returns and exchanges are subject to our applicable policy. For hygiene, product condition, and quality-control reasons, certain items may be excluded. Please review our Returns & Exchanges Policy before placing your order.

Do you offer a warranty on your jewelry?

Warranty coverage, if applicable, depends on the product and its terms. Please consult the product page or warranty policy for details about coverage, exclusions, and duration.